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On June 10th, it was revealed that the Kickstarter-funded Shenmue III, initially marketed as launching on Steam, would be moving to the Epic Games Store, much to the furor of many of its backers. Since this revelation, many backers have contacted Ys Net with inquiries on receiving refunds. Unfortunately, these requests have been denied as early as June 10th, without providing any reason, with the Shenmue III team simply apologizing for the “sudden change in platform.” This screenshot, taken by Fireye on Resetera, shows the full Kickstarter backer message. On June 14th, Ys Net released a Kickstarter post entitled “A message from Ys Net, Epic Games, and Deep Silver” The post reads as follows, Ys Net has acknowledged the backlash, yet still provided no statement on the matter. However, on June 11th, an FAQ section was added to the Shenmue III website, revealing more information on the Epic Games Store exclusivity deal under the FAQ's Pre-Order tab. While Ys Net and Deep Silver are undoubtedly abusing the masses who funded the title with false advertising, consumers who elected to not contribute to the Kickstarter campaign can take solace in an eventual Steam release of the title. We are awaiting Ys Net's next update regarding this refund issue. Shenmue III launches on November 19th, 2019. Be sure to check our up to date fixes article when the game is released.
Here's the announcement from the developer Ys Net: The Kickstarter backers, many of whom expected a Steam release, are understandably upset - the unfurling backer comments are revealing: When the game does get released make sure to check out our up to date fixes article.